Conditions d'utilisation

Empire Emports Terms & Conditions of Use & Sale




Important Information About This Legal Contract

You agree to this User Agreement, and all of its terms and conditions, by visiting, browsing, shopping, accessing or otherwise using the Site. These terms and conditions are subject to change without prior notice at any time, in Empire Emports Inc's sole discretion. By visiting, browsing, shopping, accessing or otherwise using the Site after a change has been posted to the Site, the Customer accepts that change. Customers should check this User Agreement and the Privacy Policy frequently.

Acceptance of Contract Terms

This User Agreement, and all of its terms and conditions, constitute a legal contract between you and Empire Emports Inc. (References to "you" or "your" shall relate to a customer of Empire Emports Inc. or other party that visits, browses, shops, accesses or otherwise uses the Site (the "Customer"); references to "Empire Emports Inc." shall relate to Empire Emports Inc. and its affiliates.) By visiting, browsing, shopping, accessing or otherwise using this site ("Site"), you acknowledge that you have read, understood, and agree to be bound by this User Agreement and comply with all applicable laws and regulations, including Canadian export and re-export control laws and regulations. If you do not agree to this User Agreement, as it may be changed by Empire Emports Inc. from time to time, do not use this Site. The material provided on this Site is protected by law, including, but not limited to, Canadian copyright law and international treaties. This Site is controlled and operated by Empire Emports Inc. from its offices within Canada. Empire Emports Inc. makes no representation that materials in the Site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is not authorized. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.

Any claim relating to, and the use of, this Site and the materials contained herein is governed by the laws of the province of Ontario without regard to conflict of law rules. You consent to the jurisdiction of the federal and provincial courts located in the counties of Leeds & Grenville, Ontario, to hear any such claims.


You agree that all disputes or disagreements between you and Empire Emports Inc. relating to the Terms and Conditions, our Privacy Policy, the use of this Site in any way, or to any related matter (a "Dispute") will be settled by final and binding arbitration by a single arbitrator pursuant to the provisions of the Arbitration Act, 1991 (Ontario). Judgement upon the award rendered in any such arbitration may be entered in any court having jurisdiction thereof, or application may be made to such court for a judicial acceptance of the award and enforcement, as the law of such jurisdiction may require or allow. The arbitration shall take place in the City of Mississauga, Ontario, Canada. There shall be no discovery. The arbitrator shall not limit, expand or modify the terms of this Agreement nor award damages in excess of compensatory damages permitted under this Agreement, and you waive any claim to such excess damages. The arbitrator shall not have any ability to award any equitable remedies against us. The arbitrator shall not have the right to award any damages in excess of damages that could lawfully be awarded by a court of competent jurisdiction. The arbitrator shall issue a written decision containing findings and conclusions on all significant issues. Each party shall bear its own expenses and an equal share of all costs and fees of the arbitration. The content and result of any arbitration shall be held in confidence by all participants, each of whom will be bound by an appropriate confidentiality agreement.



Acceptable Payment Options

We accept the following payment options:

  • PayPal
  • Credit Card (Mastercard & Visa)
  • Cheque / Check for Commercial Customers
  • International and Domestic Money Orders
  • Wire Transfer
  • Cash or Interac in person at our store - 6505 Vipond Drive, Mississauga, ON

We will never ask you to send your credit card information by email.  We ask that you never send your credit card information through email.  Email is insecure and can be intercepted by a third party.  Empire Emports Inc. will not be accountable if your credit card information is intercepted and used by a third party.

With accepting credit cards, we always run the risk of chargebacks from credit card companies.  While this is extremely rare, we want to ensure that it remains that way.  To assist you, we are providing our process in regards to chargeback prevention:

  1. We use a trackable shipping method.  This ensures that a product is received and can be traced if it has not.  Please see Shipping.
  2. We request that returns are shipped back using the same method as mentioned above.  Using a trackable shipment option protects our customers and Empire Emports Inc.  Please see Returns & Exchanges.
  3. We provide a timeline for the return process.  Please see Returns & Exchanges.
  4. We keep all email correspondence, shipping information and order information.  This information is then provided to the requesting credit card company, upon request.

When chargebacks are investigated by the processing company, they ask for information regarding the transaction.  We supply the information as mentioned in our Privacy Policy.   Filing a dispute does not mean you will receive your money back through your credit card company.  Disputes are investigated by the processing company.  If you require your money back on a purchase, please follow our return/exchange policy in these Terms & Conditions.  If you do not qualify to get your money back through our policy, a dispute will not supersede this policy.

  • Please never send cash in the mail!
  • Personal cheques may be held for up to 30 days prior to shipping your order.

Credit Card Payments: You must accept these Terms & Conditions at the time of purchase.  By accepting these terms and confirming your order, you authorize Empire Emports Inc. to debit your credit card for the total dollar amount of the products sold, cost of shipping (see Shipping), plus any taxes associated to the purchase.  Credit Card payments are processed in real time, except orders that are phoned, emailed, or faxed into our sales team.

PayPal: With accepting PayPal payments, PayPal uses a dispute system to challenge a payment. Disputes of this nature are extremely rare, and we want to ensure that it remains that way.  To assist you, we are providing our process in regards to a dispute with your order:

  1. We use a trackable shipping method.  This ensures that a product is received and can be traced if it has not.  Please see Shipping.
  2. We request that returns are shipped back using the same method as mentioned above.  Using a trackable shipment option protects our customers and Empire Emports Inc.  Please see Returns & Exchanges.
  3. We provide a timeline for the return process.  Please see Returns & Exchanges.
  4. We keep all email correspondence, shipping information and order information.  This information is then provided to the requesting party (credit card / PayPal), upon request.

When a dispute is initiated with PayPal, we will respond in a timely manner and will work with the customer to find a resolution. If we find a pattern of abuse of the PayPal dispute system by any customer, we reserve the right to refuse service to that customer for any future orders.  Abuse is determined if the complaint(s) is put through PayPal's Dispute Resolution system before being submitted and receiving an answer from our Relations Manager, or if the issue was already handled and resolved by our Relations Manager before the dispute was initiated.  – See Suggestion/Idea Submission/Complaints.  This ban will be permanent and will not be revoked.  We reserve this right because any complaints received are looked into which takes time away from other customers who require our assistance.


Account Profile 

It is the customer's responsibility to ensure that their account information is kept up to date.  A valid email address is required to use our site.  If an email address is used that is not valid, you account will be suspended or removed without notice.  Any orders created under an account with an invalid email address will be held until this is corrected.  You are only allowed one account, any other accounts detected will result in all of the accounts being suspended, and any orders placed under those accounts, being cancelled.  This is to protect us against the risk of fraud.  If you can not remember your account information, please contact us and we will be happy to get you back into your account.  You are required to use your legal first name and last name.  Invalid names can delay you order until they are correct.  If you have an address, phone number, email address, name change, etc., please notify us as soon as possible.  This information is important to us in case there is a product recall.  We will normally post this information on our website and email it to you, however, if you have opted out from receiving any email (in line with our Privacy Policy) or have not provided us with an email address, we will mail out this important information through Canada Post.   Empire Emports or its suppliers, will not be held accountable for any use of a product that is under a recall because of the customer has neglected to keep their account information up to date.



Most orders will ship the same day if the order is received before Noon local time during the weekday (Monday - Friday), and the product is in stock.  We do carry a large inventory but occasionally, we do have products on back order.  Orders will ship with Back Orders unless you request that they ship complete.

Empire Emports measures products in CM and weighs them in KG.

Custom orders may have a longer delivery time.

Our standard method of shipping is Expedited Canada Post to keep shipping costs as low as possible.  However, we can also ship via:

  • XPRESSPOST (higher costs than Expedited, but a little faster)
  • UPS (more expensive than Express, but a little faster delivery)
  • PUROLATOR (about the same costs as UPS)
  • We can also ship orders using your organization's courier account.

Please inform the sales staff if you require faster delivery, a different delivery option, or your own courier account, otherwise, the order will be shipped Expedited Canada Post.

We receive an estimate from Canada Post and Purolator on how much it will cost to ship and an estimated delivery date to your destination.  This is based on the physical or dimensional weight of the product(s).  Delivery dates can be extended depending on stock levels and issues outside of our control.  While we strive to ensure that the shipping charged on our website is accurate, in the case of an error, we reserve the right to alter the shipping cost as required.  We will contact you if there is an error and see if you would prefer to change the shipping option.  If no other shipping options are available, we will need to collect payment information to cover the excess cost in order for the order to be shipped.

For shipping options that do not provide a tracking number (IE. shipped through letter mail).  Empire Emports is not able to confirm delivery via these shipping options.  If there is a claim that the order was not received, we will not be able to send out a replacement order or refund your purchase.

International Shipments.  We recommend using a service selection that provides a tracking number.  Canada Post or Purolator may provide a shipping option that not provide a tracking number (usually the cheapest option).  It is solely up to the customer to visit the Canada Post or Purolator web site to find out if the service option providing a quote will assign a tracking number.  Empire Emports is not responsible for orders that are lost when a shipping option that cannot be tracked is selected.


Damage During Shipping

Empire Emports inspects packaging and contents before an order leaves our warehouse.  Unfortunately, from time to time, a package may arrive damaged.  We must advise that if this does occur, please refuse the package delivery.   If the damaged package is received by the receiving party, we regret to inform that we are unable to accept a return on this product or provide a refund.  By receiving the item, Empire Emports Inc. is unable to claim that item from the respective delivery company.


Items Not Delivered 

We are not in the business of shipping.  This is up to the courier that you select to have your order shipped to your shipping address.   If you do not receive your order, we will track the shipment to determine its status.  If the shipment shows that it has not been delivered and there is a large amount of time since the last update or it is past the estimated delivery date, if requested and if available, we will submit a trace to be put on the package to find out what has happened.  If the courier determines the package lost, we will replace the order at no charge to you.   In the case where the package shows delivered and you have not received it, if requested and if the option is available, we will put a trace on the package.  However, when the package shows delivered, the courier will just confirm that it was delivered.  In this case, the order will have to be replaced at your cost, but we will cover the shipping charges.  The shipping charges will be the exact service and courier that you selected originally during your order.

If items were not received because the incorrect address was entered under the Shipping Address.  If this occurs, and Canada Post was chosen as a shipping option, we are unable to call Canada Post to reroute the package. We will need to wait for it to be returned to Empire Emports. Once it has been received back, we will reship your order. When the error is not due to Empire Emports, you will be responsible for the return shipping charges and the new shipping charges to resend the package(s) back out to you.  If Purolator was selected, there is a chance that we may be able to have the package rerouted. If this is not possible, you will be responsible for any return shipping charges billed to Empire Emports on top of the shipping charges to send the package(s) back out to you.



The currency used on our web site is CAD.  If paying in Non-Canadian funds, dollar conversion is done at the time of payment by the credit card company or PayPal, depending on the payment source.


Returns & Exchanges

  • ALL RETURNS & EXCHANGES require an RMA to be completed.
    • The RMA needs to be completed by you on our website - Returns is found under Customer Service at the bottom of our website. 
    • You must be signed into your online account, if you do not have one - please create one.  This needs to be done to be able to submit an RMA.
    • Please enter the product details of the item you wish to return.
    • Remember to let us know what needs to be done in the Return Details.  Refund, Exchange, etc.  Also take the time to let us know why this return is occurring.
    • Refunds processed will be for the product(s) only, outgoing shipping charges will not be refunded.

Failure to complete any of these requirements will slow the RMA approval process.

  • Approved returns must have the RMA number on the shipping label, failure to do so may result in your return being refused at delivery.  
  • Returns that do not have RMA approval that are received will be charged a Restocking Fee of 20%.  
  • Custom orders are non-returnable.
  • Empire Emports may require further clarification or information regarding the return before approving the RMA.  This clarification and information may be required to complete the request.  
  • Our sales team can answer questions about the return process, but can not complete the return on your behalf.
  1. All products must be returned in the manufacturer's original packaging, clean and with a complete description of the problem and a copy of the original invoice.  Items that have been worn, washed, used, mistreated or otherwise abused cannot be returned and may be mailed back to the customer.
  2. Items being returned for repair must be cleaned, disinfected and free of any potential health hazards prior to being shipped back.
  3. We repair most nylon/Cordura cases and bags from any manufacturer.  Repair charges are based on the type of damage and repairs required.    NOTE:  For warranty repair on some products, you may be required to send the product back to the original manufacturer.
  4. In most cases, custom orders are non-refundable.  However, a Restocking Fee of 20% is applied to custom orders or special orders being returned that we have approved in certain circumstances.  We reserve the right to apply a restocking fee on returns that exceed the standard 30-day return policy and inspect the product for damages, use prior to return, missing parts, etc.
  5. There are no refunds outside of 30 days from purchase date.  Exchanges that are not due to workmanship will not be accepted outside of 30 days.
  6. All return shipments are pre-paid by the customer and we will not reimburse those shipping charges.  If the exchange/return is at the fault of Empire Emports, it will be our discretion to reimburse for reasonable shipping charges. Absolutely no returns will be accepted COD and will be returned the customer.  We do recommend a courier, like Canada Post, where a tracking number is provided.  It is the customers' responsibility to ensure the return in case it is lost in transit.  Empire Emports is not responsible for lost packages by the mail/courier company. In the case of exchanges were Empire Emports did not commit an error with the order, shipping of the exchanged product(s) is to be paid by the customer.
  7. Due to health concerns and the possible risk of cross-contamination of infectious diseases, products used for medical diagnostics and testing may be non-returnable.  Certain clothing, like undergarments, are also non-returnable.  Please complete an RMA request to see if the product can be returned.
  8. In order to avoid delays with your RMA request, if you have spam control with your email application, please add to your safe list. Empire Emports is not responsible for any delays if the RMA emails are not received.
  9. Once an RMA is approved, please ship your item(s) to us within 30 days of the RMA being approved to the address below.  RMA's are cancelled after 30 days of inactivity and you will need to obtain another RMA to process the return. IMPORTANT: Ensure you put your RMA # on the shipping label.  Your item(s) may be returned to you if this is not present.
  10. The time frame to complete the return process comes down to how long it takes to receive the product back from you.  Refunds are processed within 5-7 days of receiving the product back.  Exchanges are usually handled on the day they are received, stock permitting.
  11. We do not price match or offer price protection on items that may subsequently go on sale.  


Return Address

Empire Emports Inc.
 Returns - {Your RMA Number}
6505  Vipond Drive

Mississauga, ON, L5T 1J9

Note:  Once product is shipped back, please send an email to containing the RMA as the subject and in the message body, the courier service used and the tracking number.

Damage During Shipping:  Please review 3.1.


Stocked Items 

While we attempt to keep items in stock at all times, there may be times when a product is out of stock.  Our website may not reflect an out of stock message for products that are out of stock.  We are still able to order the product and ship it out to you at a later date.  If an order is placed that includes an item that is currently out of stock, we will notify you within 48 hours (Saturday & Sunday excluded) of the order being placed.  All items will still have an in-stock status in order to continue to show the product on our website and allow it to be ordered.   Items no longer available to Empire Emports Inc., are removed from our company website completely.  In the case where an order is placed for an unavailable item, Empire Emports Inc. will contact you to inform you that the item is no longer available.

Most of our items will show our current stock count, exceptions would be custom orders or items with various options/sizes.  While online orders will automatically deduct the stock count for an item, in-store or phone/fax orders will not affect our stock count on our website until the next business day.

Backorders are created when the stock is not available to send to you.  Shipping will be charged on all backorders if the order is sent out incomplete.  You are provided with an option to have your order sent out complete or incomplete, please contact our sales department by phone or email.  It is the customer's responsibility to cancel a backorder.


Errors & Omissions

MISTAKES HAPPEN! We reserve the right to notify the customer and correct the error if an error was made in pricing, product number, availability, colour, sizing, taxes or other errors unforeseen in the order process.

Contents or products not included with products unless stated,  Certain items may be shown alongside a product to enhance or help to describe the product but are not included unless specifically stated.

Product Specifications change. Item Descriptions change. Sizes can alter. Packaging can vary.  We apologize for any inconvenience this may cause if our site is not 100% accurate.  Sometimes, we don't even know about the changes until after we receive the order.

The Shipping Rates included are for the majority of items we sell.  However, certain items MAY have higher shipping rates than posted based on total weight, size, insurance and destination and we reserve the right to alter the shipping cost as required.



Product Description and Pictures 

Product specifications, descriptions, packaging, colours and other unforeseen details may change with the manufacturer and may take time to be passed along to the consumer.  

We strive to keep our site and product descriptions and pictures current, however, we cannot always achieve those goals.  Therefore, we cannot be held accountable if the product description or details vary.  We appreciate any comments to help bring us current or if the site needs a product update.  Also, at times due to product availability from our supplier, we may be required to substitute the product from another supplier.  As such, the product may differ in packaging from what is pictured.

AGAIN, contents are NOT included with any product shown unless otherwise indicated.


Gift Certificates 

You can purchase a Gift Certificate towards site or store purchase by calling the store at 1-647-313-4883.  We will add the amount to the customer's account and post a credit for the amount request.  You can purchase any amount from $10.00 and up.  The account will keep a balance of the credit available.


Custom Embroidery

Empire Emports uses a third party Vendor for embroidery.  As the Customer, you are responsible for the final approval of the design artwork.  Our Vendor's responsibility is limited to their workmanship only.  It is the Customer's responsibility to ensure they have all the required rights to use, copy, transmit, modify and/or reproduce licensed or unlicensed logos, designs, emblems, graphics, electronic data, physical samples or other intellectual property provided to Empire Emports Inc. for the creation of artwork, emblems, embroidery or imprinted images.  The Customer will assume all liability and/or legal responsibility for any infringements and/or damages that may arise from such use.  Unless paid for, the designs and/or file formats created for production purposes will remain the property of the Vendor for resale to the Purchaser.  It is the responsibility of the Purchaser to be aware of Empire Emports's policies in full.


Pricing Levels

Empire Emports Inc. has several pricing factors in place for contract pricing and students.  While Empire Emports Inc. grants access to these pricing levels, they can be revoked at any time, without any penalty to Empire Emports Inc. Student accounts are valid for 1 school year (not calendar year).  Each subsequent year of school requires the student pricing to be reactivated on the individual's account.  The applicant must be a student attending an accredited Nursing, Medicine, Respiratory Therapy and Paramedicine (Paramedics, EMT's) program in college or university in order to qualify.  Qualification for pricing level must be verified.  What needs to be verified can be obtained by contacting the Empire Emports Inc. sales department. Switching of the account type is not retroactive.



Warranty Information 

Contents are NOT covered by any warranty, implied or written, by Empire Emports Inc., other than those warranties provided by the manufacturer.


Gift Vouchers

Gift Vouchers are non-refundable.  Vouchers purchased using PayPal E-Check, will not be sent to the recipient immediately and will wait until PayPal notifies us that the payment has cleared.


Product Reviews 

Product reviews require that you are signed into your account.  Your first name and last initial will be posted with the comment.  This information is collected under our Privacy Policy.  After the review is submitted, it will be approved by the webmaster to be displayed. In order to provide a review on our site, you would need to have purchased the product from our website.  Once we have verified this, we may contact you for clarification before approving the comment.  By completing your purchase, you will receive a reminder email to review the items that you have purchased. Only reviews that are strictly about the particular product will be accepted. There should be no mention of other products, issues not related to the product, or issues with service. The review is assisting others when purchasing.