Politique d'expédition


Most orders will ship the same day if the order is received before Noon local time during the weekday (Monday - Friday), and the product is in stock.  We do carry a large inventory but occasionally, we do have products on back order.  Orders will ship with Back Orders unless you request that they ship complete.

Empire Emports measures products in CM and weighs them in KG.

Custom orders may have a longer delivery time.

Our standard method of shipping is Expedited Canada Post to keep shipping costs as low as possible.  However, we can also ship via:

  • XPRESSPOST (higher costs than Expedited, but a little faster)
  • UPS (more expensive than Express, but a little faster delivery)
  • PUROLATOR (about the same costs as UPS)
  • We can also ship orders using your organization's courier account.

Please inform the sales staff if you require faster delivery, a different delivery option, or your own courier account, otherwise, the order will be shipped Expedited Canada Post.

We receive an estimate from Canada Post and Purolator on how much it will cost to ship and an estimated delivery date to your destination.  This is based on the physical or dimensional weight of the product(s).  Delivery dates can be extended depending on stock levels and issues outside of our control.  While we strive to ensure that the shipping charged on our website is accurate, in the case of an error, we reserve the right to alter the shipping cost as required.  We will contact you if there is an error and see if you would prefer to change the shipping option.  If no other shipping options are available, we will need to collect payment information to cover the excess cost in order for the order to be shipped.

For shipping options that do not provide a tracking number (IE. shipped through letter mail).  Empire Emports is not able to confirm delivery via these shipping options.  If there is a claim that the order was not received, we will not be able to send out a replacement order or refund your purchase.

International Shipments.  We recommend using a service selection that provides a tracking number.  Canada Post or Purolator may provide a shipping option that not provide a tracking number (usually the cheapest option).  It is solely up to the customer to visit the Canada Post or Purolator web site to find out if the service option providing a quote will assign a tracking number.  Empire Emports is not responsible for orders that are lost when a shipping option that cannot be tracked is selected.


Damage During Shipping 

Empire Emports inspects packaging and contents before an order leaves our warehouse.  Unfortunately, from time to time, a package may arrive damaged.  We must advise that if this does occur, please refuse the package delivery.   If the damaged package is received by the receiving party, we regret to inform that we are unable to accept a return on this product or provide a refund.  By receiving the item, Empire Emports Inc. is unable to claim that item from the respective delivery company.


Items Not Delivered

We are not in the business of shipping.  This is up to the courier that you select to have your order shipped to your shipping address.   If you do not receive your order, we will track the shipment to determine its status.  If the shipment shows that it has not been delivered and there is a large amount of time since the last update or it is past the estimated delivery date, if requested and if available, we will submit a trace to be put on the package to find out what has happened.  If the courier determines the package lost, we will replace the order at no charge to you.   In the case where the package shows delivered and you have not received it, if requested and if the option is available, we will put a trace on the package.  However, when the package shows delivered, the courier will just confirm that it was delivered.  In this case, the order will have to be replaced at your cost, but we will cover the shipping charges.  The shipping charges will be the exact service and courier that you selected originally during your order.

If items were not received because the incorrect address was entered under the Shipping Address.  If this occurs, and Canada Post was chosen as a shipping option, we are unable to call Canada Post to reroute the package. We will need to wait for it to be returned to Empire Emports. Once it has been received back, we will reship your order. When the error is not due to Empire Emports, you will be responsible for the return shipping charges and the new shipping charges to resend the package(s) back out to you.  If Purolator was selected, there is a chance that we may be able to have the package rerouted. If this is not possible, you will be responsible for any return shipping charges billed to Empire Emports on top of the shipping charges to send the package(s) back out to you.