Most orders will ship the same day if the order is received before Noon local time during the weekday (Monday - Friday), and the product is in stock. We do carry a large inventory but occasionally, we do have products on back order. Orders will ship with Back Orders unless you request that they ship complete.
Empire Emports measures products in CM and weighs them in KG.
Custom orders may have a longer delivery time.
Our standard method of shipping is Expedited Canada Post to keep shipping costs as low as possible. However, we can also ship via:
- XPRESSPOST (higher costs than Expedited, but a little faster)
- UPS (more expensive than Express, but a little faster delivery)
- PUROLATOR (about the same costs as UPS)
- We can also ship orders using your organization's courier account.
Please inform the sales staff if you require faster delivery, a different delivery option, or your own courier account, otherwise, the order will be shipped Expedited Canada Post.
We receive an estimate from Canada Post and Purolator on how much it will cost to ship and an estimated delivery date to your destination. This is based on the physical or dimensional weight of the product(s). Delivery dates can be extended depending on stock levels and issues outside of our control. While we strive to ensure that the shipping charged on our website is accurate, in the case of an error, we reserve the right to alter the shipping cost as required. We will contact you if there is an error and see if you would prefer to change the shipping option. If no other shipping options are available, we will need to collect payment information to cover the excess cost in order for the order to be shipped.
For shipping options that do not provide a tracking number (IE. shipped through letter mail). Empire Emports is not able to confirm delivery via these shipping options. If there is a claim that the order was not received, we will not be able to send out a replacement order or refund your purchase.
International Shipments. We recommend using a service selection that provides a tracking number. Canada Post or Purolator may provide a shipping option that not provide a tracking number (usually the cheapest option). It is solely up to the customer to visit the Canada Post or Purolator web site to find out if the service option providing a quote will assign a tracking number. Empire Emports is not responsible for orders that are lost when a shipping option that cannot be tracked is selected.