DISCLAIMER: Any items sold during COVID-19 pandemic are final sale and non-refundable. Thank you for understanding.
We are pleased to accommodate returns and exchanges within 30 days on all sets that have not been opened, worn, or tampered with. You may feel free to contact us to extend the days if requested before the 30 days expired.
RETURNS/EXCHANGE AND REFUND POLICY
If you are not 100% satisfied with your order, we do offer an exchange/refund policy. If you are returning or exchanging our aftercare products, they must not be opened or must be in their original packing as must all of our products. All sales items are non-returnable or refundable to purchases online.
Open cases for ALL matters will be opened for 14 business days. Once confirmation is given and agreed on both parties, items must be returned within the ten business days. This will allow the extra time for you to return your item.
You may request to extend the date by sending your email request to firstname.lastname@example.org.
All offers on The Website are subject to stock availability, and Empire Emports Inc. reserves the right to restrict or refuse any order at any time. If any order is incorrect, it must be notified to us within 24 hours after delivery. In the case of incorrect orders, the products shall be returned to us for exchange, and we shall redeliver the correct order at our own cost. Empire Emports have the right to refused your return items after 30 days from the purchased date. Please contact customer service if you have any questions.
All returned goods must be in saleable condition.
Refunds will be considered on an individual basis, and only in case the product has not been opened, used or handled, and a replacement cannot be provided (product discontinued or out of stock). Your full refund will reverse to the same tender as your purchased transactions after full inspections when items arrive at our facility. All shipping fees are non-refundable and that we strongly advised that you reviewed our terms and conditions before you complete checkout agreement. Your return mailing fee may compensate if errors are ours.
The products returned to us, become our property. We shall not be liable for any damages, costs, losses (including without limitation pure economic loss, loss of profit, loss of business, interruptions to business, depletion of goodwill or reputation, and/or loss of commission), claims or liabilities, whether direct, indirect or consequential, incurred by you due to our inability to replace the products.
We want you to be happy with your purchase and should for any reason you are not completely satisfied with your product please notify us immediately and return the product to us for exchange in its original packaging.
WHAT IS THE REFUND PERIOD?
We will provide a refund within 1-2 business days of the date that we receive your your order back to us.
WHEN WILL THE PAYMENT SHOW ON MY STATEMENT?
Most financial institutions will take an average of 2-3 business days to process the refund. However, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider or PayPal.
RESTOCKING FEES FOR RETURN ITEMS
A 10% restocking fee will be applied to RETURN MERCHANDISE.
Frequently Asked Questions:
What can I return?
You may return new and unused product sold within 30 days of the invoice date for a full refund or store credit if you are unhappy with the product. Every return require an RMA# for approval. However, any items sold during COVID-19 pandemic are final sale, no-refunds. Thank you for understanding.